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Our Policies

Each unique piece is carefully handcrafted giving great attention to quality, detail and texture. Each work is a symbol of the human spirit and rich in beauty and symbolism. We hope you feel good when wearing our jewelry. Please take care not to expose your new ib design to chlorine, bleaching agents or chemicals. If for any reason you are not completely satisfied with your purchase, please return the item.

We will gladly issue a refund within 30 days of purchase or offer a store credit for items unworn and in new condition. Store credits are issued within 60 days from purchase for items unworn and in new condition. No cash refunds.

We guarantee all work with a warm heart and smile. Peace.

If ib designs has your item available, your order will be shipped within 2 or 3 days. If ib designs does not have your item available at the time of purchase, we will alert you by email with the ship date.

For US addresses, each package is insured with a delivery confirmation and a signature is required. Please contact us with other shipping needs. You can choose from the following:

USPS Priority Mail (3-5 days) – $15.00

USPS Express Mail (1-3 days) – $35.00

In Store Pick Up Is Available

International & Canada
International and Canada addresses are shipped USPS.

International Priority Mail – $75.00

If you need to exchange a purchase or require repair to an item you purchased from ib, please ship the item(s) to our mailing address and include $15.00 for return shipping. Please include instructions, email address, shipping information, and payment inside of package. You will be notified by email when we receive your package. Exchanged items must be in new condition and unworn. If items are worn, they are considered and upgrade.

ib’s Trade Up Bracelet Policy
Your ib bracelet may be upgraded to a larger wrist size, to a wider band width, or from silver to gold within the same design family. When you return your old bracelet, just pay a $15 trade up fee plus the price difference of the retail cost. The cost to upgrade your 14k bracelets is $50 plus any difference in retail price. Upgrades are within the same collection.

14k Bracelet Policy
When your 14k bracelet is purchased from ib designs we inform you that you are not to expose your gold piece to chlorine, bleaching agents or chemicals, particularly those found in pools and hot tubs, as these can cause fractures in your jewelry. Repairs for 14k bracelets are as follows.

1st Repair $50

2nd Repair $100

3rd Repair $250

ib designs will not repair your bracelet the 4th time it breaks.

Mailing Address

ib designs
PO Box 223305
Christiansted, VI 00822

Your Privacy
We are committed to maintaining the privacy of our customers. When you place an order with ib designs, the information you share — name, address, phone numbers and information about the products you order — is never distributed or sold to an outside party.

If you still are uncomfortable with placing an order through our website, please call us at 340-773-4322 to place your order.